We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, use our services, or communicate with us.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect the following categories of personal information:
Personal Information
- Full name
- Email address
- Telephone number
- Billing and delivery addresses
Shipment Information
- Sender and recipient details
- Shipment contents and descriptions
- Package weight, dimensions, and declared value
- Tracking numbers and delivery instructions
- Customs documentation and information required for international shipments
Payment Information
We may collect payment-related information necessary to process transactions. Payment card details may be handled directly by our payment service providers.
Website and Technical Information
When you visit our website, we may collect information such as your IP address, browser type, device information, pages visited, and website usage data through cookies or similar technologies.
How We Use Your Information
We use your personal information for the following purposes:
- To process, manage, and deliver shipments.
- To arrange collection, transportation, customs clearance, and final delivery.
- To provide shipment tracking and delivery notifications.
- To process payments and manage invoices.
- To communicate with customers regarding their shipments and enquiries.
- To improve our website, services, and customer experience.
- To prevent fraud, protect our business, and maintain security.
- To comply with applicable legal, regulatory, and customs requirements.
We only use your information where we have a lawful basis to do so.
Legal Basis for Processing
Under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we may process your personal information based on:
- Contract: When processing is necessary to provide our shipping and logistics services.
- Legal obligation: When we are required to comply with applicable laws and regulations.
- Legitimate interests: When processing is necessary for our business operations, security, and service improvement, provided your rights do not override those interests.
- Consent: When you have given permission for a specific purpose, such as receiving certain marketing communications.
Sharing Your Information
To provide our services, we may share relevant personal information with:
- Delivery partners, couriers, and freight carriers.
- Customs authorities and government agencies where required.
- Warehousing, transportation, and logistics providers.
- Payment processors and financial service providers.
- Website hosting, IT, and customer support service providers.
- Professional advisers, regulators, or law enforcement authorities where legally required.
We only share information that is reasonably necessary for the relevant purpose.
International Data Transfers
As a global logistics provider, we may transfer personal information to countries outside the United Kingdom when arranging international shipments.
Where personal information is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with applicable data protection laws. These steps may include using approved contractual safeguards or relying on other lawful transfer mechanisms.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, maintaining business records, resolving disputes, and meeting legal or regulatory obligations.
The retention period may vary depending on the type of information and the applicable legal requirements.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and enhance the user experience.
Cookies may be used to:
- Remember website preferences.
- Support essential website functions.
- Analyse website traffic and performance.
- Improve the effectiveness of our website.
You can manage cookies through your browser settings. Where required by law, we will obtain your consent before placing non-essential cookies on your device.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Request restriction of certain processing activities.
- Object to processing based on legitimate interests.
- Request the transfer of your personal information.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details provided below.
You also have the right to lodge a complaint with the relevant data protection authority. In the United Kingdom, this is the Information Commissioner’s Office (ICO).
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Although we work to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of these external websites.
We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our website and services are not intended to collect personal information directly from children without appropriate authorisation.
If we become aware that we have collected personal information from a child in circumstances where it should not have been collected, we will take appropriate steps to address the situation.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable laws.
Any updates will be published on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or how we handle your data, please contact us:
Sky Shield Cargo Services
Headquarters:3050 brighton ave. Edinburgh, Scotland, United Kingdom
Email: contact@skyshieldservices.com
We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.